Your information privacy is our responsibility

89dc is an online gaming platform that provides casino, sports betting, slots, and esports services for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right and our ethical responsibility.

This policy explains what types of information 89dc collects, how that information is used, who it may be shared with, and what steps we take to protect your personal information. This policy applies to our website, mobile services, and all other related platforms.

89dc takes its users' privacy seriously and always uses SSL encryption and industry-standard security measures to keep data secure. The trust of our users is our most valuable asset.

When you create an account on 89dc, use our services, or contact us, we may collect various types of information. This information can be divided into two main categories:

2.1 Information You Provide Directly

Information you voluntarily provide includes:

• Full name and identity details
• Email address and mobile number
• Date of birth (for age verification — to confirm you are 21+)
• Your residential address in Bangladesh
• Payment information (such as bKash, Nagad, Rocket, Upay account numbers or bank account details)
• National ID card or passport details (for identity verification)
• Information you provide when contacting support

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Logs of which pages you visited and how long you stayed
• Session data and cookie information
• Game play history and betting details
• Deposit and withdrawal transaction history

89dc uses your information only for specific legitimate purposes. Below is a detailed breakdown of how we use your information:

3.1 Account Management & Service Delivery

• To create and maintain your account
• To verify your identity and confirm you are 21+
• To process deposits and withdrawals
• To activate bonuses and promotional offers
• To manage VIP membership
• To improve your gaming experience

3.2 Security & Fraud Prevention

• To detect and prevent fraudulent activity
• To prevent money laundering and other financial crimes
• To protect your account from unauthorized access
• To ensure the overall security of the platform

3.3 Customer Service & Support

• To resolve your questions and complaints
• To provide support via live chat and email
• To send important account-related notifications

3.4 Ensuring Responsible Gaming

• To monitor your gaming behavior and identify potentially problematic patterns
• To provide self-exclusion and limit-setting features
• To provide information and support related to responsible gaming

89dc does not sell your personal information or freely transfer it to third parties for commercial purposes. However, in certain circumstances, information may be shared with trusted partners:

• Payment processors: Information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology service providers: With trusted technology partners for platform operation, hosting, and cloud services.
• Security & verification agencies: For identity verification and fraud prevention.
• Legal authorities: To meet legal obligations or in response to lawful requests from authorities.
• Business successors: In the event of a company merger, acquisition, or asset transfer.

Any third party is required to use this information only for the specified purpose and in accordance with our instructions. They may not use your information independently.

89dc uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the platform — such as maintaining login sessions, ensuring security, and completing payment processes. They cannot be disabled.

5.2 Performance Cookies

These cookies help us understand which pages are used most and where there is room for improvement on the platform.

5.3 Preference Cookies

These cookies are used to remember your language preference, theme settings, and other personalized experiences.

You can manage cookies from your browser settings. However, disabling certain cookies may limit the functionality of the platform.

Protecting your personal information is our highest priority. 89dc has implemented the following technical and administrative measures:

• Industry-standard SSL (Secure Socket Layer) encryption for all data transmissions
• Advanced encryption technology for data at rest
• Regular security audits and vulnerability assessments
• Restricted access controls — only authorized staff can view necessary information
• Firewalls and intrusion detection systems
• Regular data protection training for staff
• A rapid response plan in the event of a data breach

That said, no data transmission over the internet can be guaranteed to be completely secure. While we do our best to ensure maximum protection, you are also responsible for keeping your account password confidential and not logging in from unfamiliar devices.

89dc retains your information only for as long as necessary. Retention periods are determined based on the following factors:

• Account information: While your account is active and for a specified period after the account is closed.
• Financial transaction records: For the period required to meet legal and regulatory obligations.
• Gaming history: For the period needed to ensure responsible gaming and resolve disputes.
• Support communications: For complaint resolution and service quality improvement.

Once the required period has passed, we securely delete your information or anonymize it so it can no longer be linked to you.

As a user of 89dc, you have the following rights over your personal information:

8.1 Right to Access

You can find out at any time what information we hold about you and what purpose it is being used for.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. You can update much of your information yourself from your account settings.

8.3 Right to Deletion

In certain circumstances, you may request the deletion of your personal information. However, due to legal obligations, we may be required to retain some information for a specified period.

8.4 Right to Restrict Processing

You may request that certain types of data use be limited, such as opting out of marketing communications.

8.5 Right to Complain

If you believe your information privacy has been violated, please contact us directly. We take all concerns seriously.

To exercise these rights, contact our support team via live chat or email.

89dc's services are for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is carried out during account creation.

If we learn that a minor is using our platform, that account will be closed immediately and all associated information will be deleted.

89dc is an international service, so your information may be stored or processed on servers located outside Bangladesh. Where information is transferred internationally, we ensure that:

• The receiving country or organization maintains adequate data protection standards.
• Appropriate contractual agreements and safeguards are in place.
• Your information is handled in a manner consistent with this policy.

89dc may update or modify this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notification on the platform.

If you continue to use the platform after the updated policy is published, it will be assumed that you have accepted the changes. We therefore recommend that you check this page regularly.

For any questions, concerns, or complaints related to this privacy policy, please contact our support team. We provide support in Bengali and English 24/7.

We generally aim to respond to all complaints and questions as quickly as possible. Your privacy matters greatly to us, and we treat every concern with full seriousness.